Maintenance

We'll be carrying out routine maintenance this Sunday 24 September from 00:30am until 05:15am. We’re sorry, you won’t be able to manage your account online, by phone or in the app, or use Pingit during this time. Also, please be aware of the following changes to our services:

  • Payments into your account during this time will be added as soon as our work is finished
  • If you need to transfer money for use during our work, get ahead by moving your money before it starts
  • You can still use your card subject to available funds
  • You can still withdraw cash and check your balance from cash machines

 For updates, visit here or follow us @BarclaysUKHelp. 

Thank you for your patience.

12:32 (BST), 18 September 2017

 

Barclays Mobile Banking

Our Mobile Banking app is working as it should be.

August 2017: We had 31 green days (a green day is a day where our services were working as they should be).

Barclays.co.uk

Our website is working as it should be.

August 2017: We had 31 green days (a green day is a day where our services were working as they should be).

Branches

Everything's working as it should be in our branches.

August 2017: We had 31 green days (a green day is a day where our services were working as they should be).

Cash Machines

Our cash machines are working as they should be.

August 2017: We had 31 green days (a green day is a day where our services were working as they should be).

Online Banking

Our Online Banking service is working as it should be.

August 2017: We had 30 green days (a green day is a day where our services were working as they should be).

Pingit

Pingit is working as it should be.

August 2017: We had 30 green days (a green day is a day where our services were working as they should be).

Smart Investor

We’re sorry if you’ve had problems logging in to our new Smart Investor site and have had to wait to speak to us.

If you’ve recently requested a new passcode to log in, good news, it’s on its way via first class post.

If you’re still having problems, we’d love to help you, just give us a call or talk to us online via chat on the Smart Investor website.

You can also still trade by phone while waiting for your passcode on 0800 279 3667*

 

* click on the blue arrow for details on call charges

 

02:10 (BST), 22 September 2017

* Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.

Telephone Banking

Telephone Banking is working as it should be.

August 2017: We had 31 green days (a green day is a day where our services were working as they should be).